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Shipping & Returns

ONLINE SHIPPING POLICIES


TIFF Shop carefully packages and ships all our online store products worldwide from our retail store located at 350 King Street West, Toronto, Canada. When checking out online you will be presented various shipping options with the exact shipping charge for each option, which is automatically calculated based on your shipping address. We are not responsible for any lost, undelivered or stolen packages. Any packages that are not delivered and returned to us are not eligible for a shipping refund.

All online orders are processed in Canadian Dollars (CAD). 

 

SHIPPING TIMELINES

Please allow for a slight delay in order fulfillment.

Timelines are provided to us as estimates by the shipping companies we utilize. 

Regular Parcel in Canada - 3 business days
Xpresspost in Canada - 2 business days
Xpresspost USA - 2-4 business days
Small Packet USA - 5-8 business days
Small Packet International Surface - 2-3 months
Small Packet International Air - 6-10 business days

INTERNATIONAL SHIPPING: Customers are responsible to pay for any custom charges, duties or taxes charged to them by their country. Please note that the possibility exists that your order could be delayed in customs.

 

HOLIDAY TIMELINES

Recommended last days to order to get in time for December 25th: 
Shipping within Canada - December 14th
Shipping to North America - December 10th 

Due to the limitations in courier services to international countries outside North America shipping times can vary from anywhere between a few weeks to several months so no assurances can be made that the order will make it on time for December 25th.


*Please note that these are recommended dates and that we can make no guarantees on shipping timelines as they are subject to the couriers used by our e-commerce platform. 

 

 PICK UP

Orders must be picked up within 30 days of purchase or the order will be automatically refunded.

 

PAYMENT AND EXCHANGES

All online orders are FINAL SALE. We offer an exchange-only policy for all non-sale, undamaged and unused goods within 14 days of purchase with the original receipt. In the case of an exchange of an online order, the customer is responsible for all shipping charges from and to the customer's location. Please contact tiffshop@tiff.net prior to sending back any products.